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"Link Literacy" and Advertising Terminology

On Friday June 9 I went to the Hyperlinked Society conference at U. Penn's Annenberg School. The field of topics was rich. The term "link literacy" emerged from one of the panels and it's an important one to explore. Over the years we have studied how consumers perceive links and, specifically, terms Web sites use to label them. What's clear is many people don't understand what's a paid link and what's not.

First, let's be clear about something. When it comes to online and print -- magazines, and to a lesser degree newspapers -- advertisers looooove the idea their ad might fool readers into thinking it's a piece of "editorial content," i.e., something written by a journalist and read by an editor and therefore, representative of objective fact.

When you see the commerce department of the Tanzanian government take out a five-page ad in Newsweek magazine about how wired for business Dar es Salaam is, you'll see words at the top of each page in probably small but still legible print saying something like, "SPECIAL ADVERTISING SUPPLEMENT." The rules of the publishing game (which are, as you may not expect, subject to widespread interpretation and largely unknown to the reading public) say the label should be there, and that the supplement can't appear in the magazine's table of contents.

Now, in print publications lower on the food chain than Newsweek, where publishers care less about credibility (or readers) than ad dollars -- I'm talking about trade publishing -- relationships with advertisers are chummy, and editorial standards more malleable.

Unfortunately, because ad dollars were scarce for a long time, Web publishing has grown up closer to the trade press model. Even mainstream media got excited for a while about how this new medium was going to help erode the troublesome, unprofitable barriers of the old.

So where this is going is: Advertisers know readers are confused -- they're counting on it. Big-media Web sites are playing along. That's why you see advertising sections on big mainstream news sites labeled as "marketplace," "special section," "partner center" and other silly euphemisms.

You can bet anything labeled "sponsored link," "featured link," "special partners," "featured partners" and other permutations means, "paid ad." Plain and simple. Those of us who've been in media a while find this painfully obvious. But a lot of plain folks who use the Web don't understand it, advertisers know it, and publishers are helping to exploit the confusion.

Comments

Very good reading. Peace until next time.
WaltDe

Right you are, Bill. It's now been enabled. Thanks for the heads-up.

I find it interesting that Matt Cutts of Google (who I respect, greatly) was not able to convince the decision makers at Google to make "Sponsored Links" a "hot link" to an explanation-disclosure page as Yahoo does. Matt liked that idea and I'm sure he passed it on over a year ago since your 6/9/05 Conference we all attended.

Here is my blog post from 6/20/05 with more details entitled
"Do You Know What Is Advertising On a Search Engine Results Page?"

http://www.brokerblogger.com/brokerblogger/2005/07/do_you_know_wha.html#more

PS - You may need to sign up with TypeKey, as it doesn't seem enabled for anyone to "sign in" right now?


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