Read this report just out from the European Union's Citizen Advice Bureau. And make sure you read some of the supplementary stuff on this site, including tip sheets. The report notes a 74 percent increase in the "total number of complaints received by those ECC's who featured in the 2004 report," as the press release rather awkwardly puts it. Delivery problems rank at the top, along with receiving defective goods, and general unpleasant behavior among Web traders. Dig a bit deeper on this site, as some of the news reports today, such as this from one of WebWatch's favorite news sites, don't really tell the story well.