Home Rescue LLC: A Life Raft or a Leaky Canoe?
We got a letter (an actual one, on paper) in the mailbox from a company called Home Rescue LLC. The letter, headlined "First Notice," sports a grid box to the right of the headline saying "STATUS: PENDING, CODE: 1114-061622, ASSIGNED: Negotiations," in imitation, we guess, of a notice a bank might send a homeowner in foreclosure. Then comes a sales pitch that we've been "PRE-SELECTED for a LOAN MODIFICATION," due to a variety of possible symptoms of financial distress, including late payments, adjusting payments, hardship issues, second mortgages, the list goes on. We were also interested by a seal on the letter from the Online Business Bureau -- see our previous post, with more to come on them later.
We tried calling the phone number at on the letter, 1 (866) 235-1312, at 10:15 a.m. today and a machine answered, telling us after a few key punches that we were the first person in the queue and that an agent would be with us shortly. When no-one answered after a short time, we tried again -- this time, we were told we were the second person in the queue. When that didn't work, we tried keying in a different option, for callers who already had an account going with Home Rescue. Guess what? Another voice message saying all agents were busy, and please leave a name and phone number.
We'll post this now and continue digging, looking into Home Rescue LLC's corporate parentage and the Online Business Bureau.
Comments
I have worked with Home Rescue LLC on my mortgage. I never had a problem reaching my agent or negotiator over the 82 day it took. I was turned down by my lender twice and then tried the HOPE program (waiting another 2 months). After growing tired of waiting and receiving a foreclosure notice. I hired Home Rescue- they saved me $762 per month on my mortgage!! Nothing is this world is free and you pay for what you get. I paid a small fee and got my mortgage back under control. To me this is priceless!!
Posted by: Pamela Stance | October 9, 2009 01:00 PM
If you read the links listed on their webs site, it talks about how awful it is to be represented by a non-profit agency. I can only assume they think that homeowerns who can't pay their mortgage should be paying them for help, when any HUD approved counseling agency can do the same work for free. They have a slick web site, and they do NOT disclose their fees anywhere. I would be VERY suspicious.
Posted by: Penny Trick | July 16, 2009 11:58 AM