Testing Online Business Bureau with Home Rescue LLC
We decided to test the Online Business Bureau by making an actual complaint about one of its participating "merchants," the knee-bendingly expensive loan modifier Home Rescue LLC. One caveat: the way the OBB's online form is written, you actually have to have made a purchase from the merchant. Unfortunately, a $2,000 upfront fee for someone to renegotiate a mortgage is beyond our budget at the moment. So we had to be a little creative with the form.
Click the link below to see the full text of the OBB's auto-generated response letter:
Dear Beau Brendler,
Your complaint has been successfully filed with the Online Business Bureau.
We will review your complaint and submit it to Home Rescue LLC for their response. Depending on our workload, most complaints are reviewed by our staff and forwarded to the business in question within ten days. We then allow ten days for the business to respond.
We will keep in touch with you via email to advise you of the status of your complaint as it moves through our process. We also invite you to track your complaint progress on line by logging in at http://www.onlinebusinessbureau.com/complaint_center
The password you created is: xxxxxx
While we strive to have all complaints resolved in the consumer's favor, we are not a government agency or lawyers. Therefore, we cannot force a company to do the right thing. However, we do give all companies that fail to respond to complaints a negative rating.
We hope you will find our complaint process easy and helpful.
Thank you for supporting the Online Business Bureau.